Hyster enjoys a unique relationship with all our clients. We attempt to create complete client satisfaction created through world class production. Our goal is to foresee the needs of all our customers in addition to address them with forklifts that deliver the value, the performance and the reliability that they need.
Hyster completely believes in starting with the customer. The company performs annual focus groups and provides on-going voice of customer research that is conducted both on-line as well as in the field. We have more than 400 design engineers to translate that input into intelligent designs by applying our rigorous review gate process. Advanced tools and virtual prototype builds help make sure that the best machine practices come together. Other advanced tools like virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machines are subjected to environmental, virtual and physical tests, so as to guarantee the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests happen in real-world customer applications in order to make sure that our products have met our highest standards.
Demand-Flow Manufacturing That is Smart and Lean
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total customer satisfaction and flawless quality 100 percent of the time, every time.
Total Quality All The Time
Hyster utilizes an integrated Manufacturing Execution System or MES to initiate quality from the start. The MES is responsible for managing flow of production. The MES coordinates line activities like for example quality verification and part sequencing. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits actually hold all employees accountable for consistent quality, combined with the 5s workplace organization in place to help us achieve it.
As standard with all our products, Hyster provides a wide array of features. The company has remained fully committed to its key focus on both safety and quality, on being innovative every time, and by providing several of the best material handling machines on the market. These are only a few of the reasons the company has become a leader in the industry.